Client Relationship Management

Soft Skills Training for Construction

Your Team Was Never Trained To Handle Difficult Clients.

You're Here Because You've Seen The Cost.

LOST PROFIT - KILLED REFERRALS - BURNED-OUT STAFF - DAMAGED REPUTATION

Three sessions over 14 days. 4.5 hours total. Prevents the next $50K-$200K disaster.

Request Private Team Training

You've Seen It Happen—
You're Not Wrong!

Payments withheld
Scope wars over work you've already done
Your PM spending 40-100 hours managing conflict instead of building
Legal threats (lawyers love this—$15K-$50K easy)
Your best PM quits because they're burned out
Word spreads—67% of construction business comes from referrals, and this client just told 10 people you're difficult to work with

THIS IS WHERE IT GOES WRONG

How Client Relationships Fall Apart

Imbalance

Any interaction that isn't positive.

FEELS OFF

Resentment

Someone is forced to bend.

⚠️ ACT HERE

Misinterpretation

Someone will take it the wrong way.

HARD RESET NEEDED

Volatile

Payment disputes. Scope wars. Legal threats. Burned relationships.

LOSS OF CONTROL

Here's What Nobody Tells You

By Stage 3: You're spending massive time/energy trying to save it.

By Stage 4: You're in damage control. Lawyers. Lost margin. Reputation damage.

But at Stage 2?

One 20-minute conversation resets the entire relationship. The client respects you more (not less). The project gets back on track. The PM feels in control. Crisis prevented.

HERE'S PROOF THAT YOU'RE NOT WRONG

THE SIGNS WERE ALWAYS THERE!

Research proves this training gap is costing you:

AGC Survey

94%

Of contractors report workforce challenges, 62% cite lack of soft skills as the reason

Deloitte Study

76.5%

Of construction firms say people management is the fastest-growing skill gap

Harvard/Stanford

85%

Of job success comes from soft skills, only 15% from technical skills

MIT Study

250%

ROI from soft skills training within 8 months

Translation:

Your technical people are brilliant. But client relationship management was never part of their training. And it's costing you millions industry-wide.

^THE COMPLETE SOLUTION

Session 1: The Framework (So You Know WHAT To Do)

Session 1 - 90 Minutes - Led by Johnny Vescio

You get the mechanical diagnostic system:

4-stage breakdown pattern (identify where you are in real-time)
Stage 2 indicators (the exact moment you must act)
5-layer intervention architecture (the psychological protocol that resets relationships)
Prevention vs Recovery modes (different approaches for different stages)
Documentation protocols (legal protection if it escalates)

This isn't advice. This is a diagnostic system.

Session 2: Social Execution (So You Know HOW To Do It)

Session 2 - 90 Minutes - Led by Craig Ethan Gibbons

The Problem: You're face-to-face with a disappointed client and you gap out. You missed something.

The Solution: Craig Ethan—elite social dynamics coach who trains executives in high-stakes communication.

What Craig Teaches:

Difficult conversation skills → Phrases that de-escalate | Boundaries without attacks | How to say "no" and gain respect
Body language mastery → Reading micro-expressions | Projecting calm authority | Non-verbal signals that build respect
Charisma under pressure → Staying composed when they're yelling | Building rapport with hostile people
Behavioral psychology → Understanding what drives their behavior | Personality adaptation | Status dynamics

Craig teaches you HOW to deliver it so it works so you never see stage 2.

Session 3: Tessa AI (So You Practice Until It's Automatic)

Session 3 - 90 Minutes - Live Practice with Johnny, Craig & Tessa

Why most training fails: Learn it → Try once → Feels awkward → Quit

Tessa fixes that at stage 2.

What Tessa Does:

Writes your responses → Paste difficult email → 60 seconds → Perfect reply
Scripts conversations → Feed context → Get exact words based on framework
Practice mode → She plays difficult client | You rehearse until smooth
Instant feedback → Shows what worked and what didn't
Available forever → Not just during training—she's yours permanently

Most people use Tessa 3-5 times per week. She's a permanent consultant in your pocket.

✗ This Is NOT For:

Skip this if you:

Think being "accommodating" solves everything (it makes it worse)
Want quick-fix magic without doing the work
Won't change how you currently handle clients
Not willing to commit 4.5 hours over 2 weeks

If you won't use this, don't buy it.

✓ Public Cohort Is For:

Anyone who manages contractor-client relationships and wants the complete system

Owner-Operators

Managing client relationships directly | Tired of scope creep and payment disputes | Ready to master this skill

Companies with Small Teams

Have 2-7 client-facing staff | Not enough for private cohort | Want to train PMs/supers individually

Individual New Hires

Company sending 1-2 people to get trained | Testing before full team commitment

Anyone Managing Client Relationships

PMs, superintendents, estimators, foremen who need the framework + execution skills + AI tool

THE INVESTMENT

Do The Math:

One Stage 4 disaster = $50K-$200K/Year loss ^{_{(plus unquantifiable referral loss)}}

This training = $2,497 ^{$1,899 Limited time}

Prevent ONE disaster? You're up 30X.

NEXT COHORT STARTS:

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TIME REMAINING:

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PUBLIC COHORT GROUP

*$1,899 EACH Limited Time

CLIENT-FACING TEAM MEMBERS

Anyone managing client relationships

Join max 12 contractors (mixed companies)
All 3 live sessions over 2 weeks (4.5HRS)
Framework training (Johnny)
Social execution (Craig Ethan Gibbons)
Tessa AI (permanent access)
Monthly cohorts available for onboarding training

CULTURE BUILDER GROUP

$499

NON CLIENT-FACING TEAM MEMBERS

90-minute focused session
Reinforces company culture
Supports your client-facing team's approach
Provides accountability to training

PRIVATE COHORT TEAM TRAINING

$ Custom $

Private Cohort (Min 8)

Companies with 8-12 client-facing staff wanting private cohort

Private cohort (your team only)
Same 3 live session over 2 weeks (4.5 HRS)
1 live session for non-client facing staff
Customized to YOUR client situations
Creates shared language across PMs/supers
Team-wide Tessa AI access

Request Private Team Training

🛡️

The Guarantee

If Session 1 doesn't deliver—email us within 48 hours for a full refund.

Why am I this confident? Because Session 1 shows you the pattern you've been living through. Once you see it, you can't unsee it.

"Tessa AI is like having a consultant in your pocket. Last week I got a hostile email at 11pm. Pasted it in, got the perfect response in 60 seconds. Situation completely defused."

James Kowalski

Project Manager | Chicago, IL

"Trained our entire PM team in one private cohort. Now everyone speaks the same language about client relationships. Game-changer for consistency across $8M in annual projects."

Tom Bradley

Bradley & Sons Construction | Phoenix, AZ

"Simple but powerful. The 4-stage breakdown helped me understand why client relationships were failing. Now I know exactly when to intervene... before it's too late."

Marcus Williams

Williams Contracting | Atlanta, GA

"Lost a major client two years ago over something that spiraled out of control. After this training, I can see exactly where I missed the Stage 2 intervention. Won't happen again."

Robert Taylor

Taylor Construction | Boston, MA

P.S. One Stage 4 disaster costs $50K-$200K. This training costs $1,899. If you prevent just ONE blowup this year, you're up 26X-105X. Next cohort starts March 15th. Only 5 spots remaining. Don't wait until the next disaster reminds you why you should have registered.

P.P.S. Still not sure if this is right for your team? Call us at 1 (416) 333-4576. We'll walk you through it. Zero pressure.

Registration Form - Ultra Compact Mobile

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Limited to 12 spots per public cohort. Private cohort groups have no limit.